Terms and Conditions

Canary Wharf Movers Terms and Conditions

These Terms and Conditions set out the basis on which Canary Wharf Movers provides residential and commercial removal and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm or company who requests or purchases services from Canary Wharf Movers.

Services means any removal, packing, unpacking, loading, unloading, storage, or associated services provided by Canary Wharf Movers.

Contract means the agreement between Canary Wharf Movers and the Customer for the supply of services, incorporating these Terms and Conditions.

Goods means the items which are to be moved, handled, packed, unpacked or stored by Canary Wharf Movers under the Contract.

2. Scope of Services

Canary Wharf Movers provides domestic and commercial removals and related services across the UK, including but not limited to packing, loading, transportation, unloading and, if agreed in writing, storage or specialist handling.

The specific scope of services for each job will be described in our quotation and confirmed in the booking confirmation. Any additional services requested on the day of the move or after the Contract is made may incur extra charges and will be provided only if we have capacity and agree to do so.

3. Quotations

All quotations are based on the information supplied by the Customer, including property access, volume and nature of goods, distance, and any special requirements. Quotations are provided on the assumption that:

The Customer has provided accurate and complete information.

There is suitable and safe access to the property and premises at both collection and delivery locations.

The move can be completed within normal working hours unless otherwise agreed.

Quotations are normally valid for the period stated in the quotation document. If no period is stated, they are valid for 30 days from the date of issue, subject to availability and any changes in costs beyond our reasonable control, such as fuel prices, congestion charges, or regulatory changes.

We reserve the right to amend or withdraw a quotation if the information provided by the Customer is found to be inaccurate or incomplete, or if the circumstances of the move materially change.

4. Booking Process and Confirmation

A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and, where applicable, paid any required deposit. Verbal or provisional bookings do not constitute a binding Contract.

Upon confirmation, we will provide the Customer with a booking confirmation that sets out the agreed date, time window, services to be provided, and any special instructions. It is the Customer s responsibility to check that all details in the booking confirmation are correct and to notify us promptly of any discrepancies.

We reserve the right to decline or cancel a booking where we reasonably consider the work to be unsafe, unlawful, or outside our capabilities, or where the Customer has previously failed to comply with these Terms and Conditions.

5. Customer Responsibilities

The Customer agrees to:

Ensure that they, or an authorised adult representative, are present at collection and delivery addresses to oversee the move, provide instructions, and sign any relevant documentation.

Arrange appropriate parking and access for our vehicles and personnel at both collection and delivery locations, including any permits, reservations, or permissions required by landlords, building management, or local authorities.

Ensure that all Goods are adequately prepared for transport, packed suitably where the Customer is responsible for packing, and that any items requiring disconnection or dismantling are ready, unless such work has been specifically included in our quotation.

Advise us in advance of any heavy, bulky, fragile, valuable, or unusual items, such as safes, pianos, antiques, artwork, or equipment requiring specialist handling.

Remove or safely secure any hazardous materials, flammable substances, illegal items, or items that cannot legally or safely be transported.

Comply with any relevant building or estate rules, including booking lift access, loading bay reservations, or restrictions on moving times.

6. Payments and Charges

Unless otherwise stated in writing, payment terms are as follows:

For standard domestic moves, a deposit may be required to secure the booking, with the balance due on or before the moving date.

For larger or commercial projects, staged payments or full prepayment may be required, as outlined in our quotation.

Payment must be made using a method we accept at the time of booking or service delivery. We do not accept responsibility for delays caused by late or failed payments.

If payment is not received in accordance with agreed terms, we reserve the right to refuse to carry out the move, suspend services, or retain Goods until payment is made in full. We may also charge interest on overdue amounts at the statutory rate allowed by law.

Additional charges may apply where:

The volume or nature of Goods exceeds the original quotation.

Access is significantly more restricted than advised, or additional handling is required.

Waiting time arises due to delays not caused by us, including delays with keys, paperwork, or access.

Services are requested outside normal working hours, or where there are last minute changes to dates, times, or locations.

The Customer is responsible for any tolls, parking charges, congestion charges, or penalty charges incurred as a direct result of the move, where such charges arise from circumstances outside our reasonable control.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by giving us written or clearly recorded notice. Cancellation and amendment charges will apply as follows, unless otherwise agreed in writing:

If cancellation is received more than 7 days before the scheduled service date, any deposit paid may be refunded, less any reasonable administrative costs.

If cancellation is received between 3 and 7 days before the scheduled service date, a cancellation fee of up to 50 percent of the quoted price may be charged.

If cancellation is received less than 3 days before the scheduled service date, or if the Customer fails to be available on the day of the move, up to 100 percent of the quoted price may be charged.

Where the Customer wishes to change the move date or details, we will use reasonable efforts to accommodate the request, subject to availability. However, new dates cannot be guaranteed, and additional charges may apply if the change results in increased costs or lost capacity.

We may cancel or postpone the service where events beyond our reasonable control make performance impossible or unsafe. In such cases, we will work with the Customer to rearrange the service at the earliest feasible time. Our liability will be limited to refunding any sums paid for services not provided, and we shall not be liable for any consequential losses arising from such cancellation or postponement.

8. Access, Parking and Property Conditions

The Customer must ensure that suitable parking is available for our vehicles close to the entrance of the premises. Any parking restrictions, permits, or time limits must be communicated to us in advance. Failure to provide adequate parking may result in additional charges for extra time or handling.

The Customer is responsible for ensuring that floors, walls, lifts, staircases, and access routes are prepared and protected where necessary, in accordance with any building management requirements. We will take reasonable care when moving Goods through the property but cannot be held liable for damage caused by unavoidable contact where access is narrow, restricted, or hazardous.

9. Exclusions and Non Transportable Items

We will not transport:

Illegal items, including controlled substances or stolen goods.

Hazardous or dangerous materials, including explosives, flammable liquids, gases, toxic substances, or corrosive materials.

Perishable goods that may deteriorate during transport or storage, unless expressly agreed in advance.

Animals or live plants, unless specifically agreed in writing and suitable arrangements have been made.

Valuables such as cash, jewellery, precious metals, important documents, or irreplaceable items, unless expressly agreed and declared in advance, and subject to additional terms or insurance.

If prohibited items are included without our knowledge, the Customer shall be solely responsible for any resulting loss, damage, or legal consequences, and we may arrange for their removal, storage, or disposal at the Customer s cost.

10. Waste, Disposal and Environmental Regulations

We operate in accordance with applicable UK waste and environmental regulations. Where we agree to remove unwanted items, furniture, packaging, or other materials for disposal, the following conditions apply:

Any waste removal or disposal service must be expressly included in our quotation or agreed separately.

We will only transport waste to authorised facilities and will not dispose of items unlawfully.

The Customer is responsible for accurately describing items intended for disposal and confirming whether any items contain hazardous components, electrical parts, or regulated materials.

Additional charges may apply for the disposal of electrical items, white goods, mattresses, or items classified as special or hazardous waste under relevant legislation.

We reserve the right to decline removal or disposal of any items that we reasonably believe are unsafe, unlawful, or not accepted by authorised waste facilities.

11. Liability and Limitation of Liability

We will exercise reasonable skill and care in providing our services. Our liability for loss or damage to Goods or property arising from our negligence or breach of Contract shall be subject to the limitations set out in this clause.

We shall not be liable for:

Loss or damage arising from inaccurate information provided by the Customer.

Loss or damage where Goods have been packed by the Customer and damage results from inadequate or unsuitable packing.

Loss or damage to fragile or high value items not properly protected or not disclosed to us in advance.

Loss or damage caused by inherent defects, natural deterioration, or pre existing damage to Goods.

Indirect, consequential, or purely economic losses, including loss of profits, revenue, opportunity, or anticipated savings.

Our liability for loss or damage to Goods while in our care, custody, or control shall be limited, per claim or series of related claims, to a reasonable amount having regard to the value of the Goods and the price paid for the services, unless otherwise agreed in writing or covered by additional insurance. It is the Customer s responsibility to arrange adequate insurance cover for their Goods, either through their own insurer or, where available, through a scheme we offer.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.

12. Claims and Notification of Loss or Damage

The Customer must inspect Goods and property as soon as reasonably practicable after completion of the move. Any visible loss or damage believed to have been caused by us must be reported to us as soon as reasonably possible, and in any event within 7 days of the service date, accompanied by reasonable evidence such as photographs and a description of the issue.

Failure to notify us within this period may affect our ability to investigate the matter and may impact any claim. We will review all properly submitted claims and may arrange an inspection, request further information, or propose repair, replacement, or compensation where appropriate and in accordance with these Terms and Conditions and applicable law.

13. Insurance

The Customer is strongly advised to ensure that their Goods are adequately insured for the duration of the move and any associated storage. Home or business insurance policies may provide some cover for removals, but it is the Customer s responsibility to check policy terms and obtain any additional cover required.

Where we offer or facilitate insurance, such cover will be subject to separate terms and conditions provided by the relevant insurer. Our responsibility in relation to such insurance will be limited to arranging cover and passing on information, and we will not be liable for decisions made by the insurer.

14. Force Majeure

We shall not be liable for any delay, failure to perform, or additional costs arising from events or circumstances beyond our reasonable control, including but not limited to adverse weather, accidents, road closures, traffic congestion, breakdowns, industrial disputes, civil unrest, public health restrictions, or acts of government or public authorities.

In such events, we will use reasonable efforts to minimise disruption and to reschedule or adapt services where possible, but time shall not be of the essence, and we shall not be responsible for any consequential losses suffered by the Customer.

15. Data Protection and Privacy

We collect and process personal data necessary to manage bookings, provide services, administer payments, and meet legal obligations. Personal data will be handled in accordance with applicable UK data protection legislation.

We will not sell or unlawfully disclose personal data to third parties. Information may be shared with trusted partners or service providers where necessary to deliver the services, process payments, handle claims, or comply with legal requirements.

16. Complaints

If the Customer is dissatisfied with any aspect of our services, they should raise the matter as soon as possible so that we have an opportunity to resolve it. Complaints should include relevant details such as the booking reference, dates, addresses, and a clear description of the issue.

We will investigate complaints promptly and aim to reach a fair and reasonable resolution, taking into account these Terms and Conditions and applicable legal standards.

17. Variation

We reserve the right to update or amend these Terms and Conditions from time to time. The version applicable to a particular Contract will be the version in force on the date the booking is confirmed. Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed by us in writing.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between Canary Wharf Movers and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or their subject matter or formation.

19. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

20. Entire Agreement

These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between Canary Wharf Movers and the Customer in relation to the services provided. They supersede any prior understandings, statements, or representations, whether oral or written, relating to the subject matter.