Privacy Policy
Canary Wharf Movers Privacy Policy
This Privacy Policy explains how Canary Wharf Movers collects, uses, stores, and protects your personal data when you use our moving and related services. It applies to all Canary Wharf Movers customers, website visitors, and prospective customers in the Canary Wharf area and surrounding locations where we provide services.
Who We Are and Scope of This Policy
Canary Wharf Movers is a provider of residential and commercial moving, packing, and storage coordination services. In the context of the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller for the personal data we collect and process about you in connection with our services.
This Privacy Policy covers personal data processed through our website, over the phone, in person, and via any other communication channels we use to provide quotes, bookings, customer support, or related services.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details: name, address, previous and new addresses, contact preferences, and other basic contact information.
Service and booking information: move dates, property type, access information, inventory lists, special instructions, and information about additional services requested.
Payment and transaction information: payment method details, billing address, records of payments made and amounts due. We do not store full card details if processed by third party payment providers.
Communication records: emails, messages, call notes, and other correspondence relating to enquiries, quotes, complaints, and feedback.
Technical and usage information: IP address, device details, and basic usage data necessary to operate and secure our website and online tools.
How We Collect Your Data
We collect personal data directly from you when you contact us for a quote, book a move, communicate with us by phone or online, or provide information at any stage of our services.
We may also receive personal data indirectly from third parties, such as estate agents, comparison or referral platforms, or business partners, where you have provided your details to them for the purpose of obtaining moving services from us.
Technical and usage data may be collected automatically when you visit our website, for example through server logs and basic analytical tools.
Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contractual necessity: to take steps at your request before entering into a contract and to perform our contract with you, including providing quotes, managing your booking, delivering moving services, and handling payments.
Legitimate interests: to operate and improve our business, manage customer relationships, respond to enquiries, prevent fraud, ensure network and information security, and maintain accurate records, provided that these interests are not overridden by your rights and interests.
Legal obligation: to comply with applicable legal and regulatory requirements, including tax, accounting, and insurance obligations.
Consent: where required by law, for example for certain marketing activities. When we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, confirm availability, and respond to your enquiries regarding our services.
To plan, schedule, and deliver moving and related services, including packing and any agreed additional services.
To process payments, issue invoices, and manage any refunds or outstanding amounts.
To communicate with you about your booking, updates, and changes to our services or terms.
To manage customer service interactions, including complaints, feedback, and aftercare.
To maintain our internal records, conduct reporting, and improve our operational processes.
To protect our business, our staff, and our customers, for example by preventing fraud, misuse of services, or security incidents.
To comply with applicable laws, regulations, and requests from competent authorities where required.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under written contracts and are required to handle your data in accordance with data protection laws and our instructions.
Examples of such processors include:
Payment service providers that process your payments securely.
IT and hosting providers who support the functioning, security, and maintenance of our systems and website.
Customer relationship management and communication service providers used to manage enquiries and bookings.
Professional advisers, such as accountants or legal advisers, where strictly necessary for business or legal purposes.
We may also share your personal data with third parties acting as independent controllers where required by law, such as public authorities or law enforcement, or with your consent.
We do not sell your personal data to third parties.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we take appropriate measures to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations or implementing appropriate safeguards such as standard contractual clauses approved by relevant authorities.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, meet legal, accounting, or reporting requirements, and resolve disputes.
In general, we keep customer and booking records for a period aligned with applicable limitation periods and regulatory guidance, after which your data will be securely deleted or anonymised. The specific retention period may vary depending on the type of data and our legal obligations.
Security of Your Personal Data
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and regular review of our security practices. While we take reasonable steps to protect your data, no system can be completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access: you can request confirmation of whether we process your personal data and receive a copy of that data.
Right to rectification: you can request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure: you can request deletion of your personal data where there is no longer a legal basis for us to retain or process it.
Right to restriction of processing: you can request that we limit the way we use your data in certain circumstances.
Right to data portability: you can request that certain personal data is provided to you or another controller in a structured, commonly used, machine readable format.
Right to object: you can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
Where processing is based on consent, you also have the right to withdraw your consent at any time.
We will respond to any valid request within the timeframes set out in data protection law. We may need to verify your identity before complying with a request.
Marketing Communications
We may use your contact details to send you information about our services that may be of interest to you, where permitted by law. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly. Opting out of marketing will not affect service related communications that are necessary for the performance of your contract with us.
Children's Data
Our services are not directed to children and we do not knowingly collect personal data from individuals under the age of 18 for marketing purposes. If we become aware that we have collected such data without appropriate consent, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact methods provided on our website or in your service documentation.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have handled your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the authority.
